At Spinit, we are fully committed to your satisfaction and take pride in the exceptional quality of our wheelchairs. We understand that there might be instances where you are not completely satisfied with your purchase. In such cases, we provide a straightforward refund policy with specific guidelines:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Refund
To qualify for a refund, the wheelchair must meet the following conditions:
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Unused: The wheelchair should not have been used beyond what is necessary to assess its functionality and suitability. It should not show signs of wear and tear beyond what would occur during a reasonable trial period.
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Original Packaging: The wheelchair should be returned in its original packaging, including any manuals, accessories, and parts that were included with the original purchase.
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No Damage or Modifications: The wheelchair should not have any damage caused by the customer or any modifications made to the product that were not authorized by the manufacturer or seller.
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Clean and Hygienic: The wheelchair should be returned in a clean and hygienic condition, free from any dirt, stains, or odors that were not present when the product was received.
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Complete: All components of the wheelchair should be included in the return, and nothing should be missing or replaced with non-original parts.
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Documentation: The customer should provide proof of purchase, such as a receipt or order confirmation, when requesting a return.
To start a return, you can contact us at info@spinit.store
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@spinit.store
Return Process
To begin the return process, please reach out to our customer service team at Spinit and provide your order details. They will guide you through the return procedure and issue a return authorization.
Refund Process
Upon receiving the returned wheelchair and verifying its condition, we will expedite the refund to your original payment method within 7 business days. Please keep in mind that the refund amount may be subject to deductions for shipping charges and any applicable restocking fees.
Return Shipping Responsibility
Unless the return is due to a defect or an error on our part, the cost of return shipping is the responsibility of the customer. For your peace of mind, we recommend utilizing a trackable shipping method to ensure the safe return of the wheelchair.