Refund policy

At SPINIT, customer satisfaction is our priority. We stand behind the quality of our mobility products and provide support before and after delivery.

Returns:
Customers may request a return within 14 days of receiving the product.To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and components.

Custom-made or personalized products, including products manufactured according to specific customer requirements, configurations, colors, measurements, or modifications, may not be eligible for return unless the product arrives damaged or defective.

Return Shipping:
Due to the size and weight of our products, customers are responsible for return shipping costs unless the item arrives damaged, defective, or the wrong product was delivered.

Refunds:
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to the original payment method.

Please note that shipping costs, customs fees, and additional logistics expenses may be deducted from the refund when applicable.

Damaged or Defective Products:
If your product arrives damaged or with a manufacturing defect, please contact us immediately with photos/videos of the issue.

Our team will provide assistance, replacement parts, or a suitable solution under our warranty policy.

Order Cancellation:
Orders may be cancelled before production or shipment begins.

For custom-made products, cancellations may not be possible once manufacturing has started.

For any return or refund questions, please contact our support team.