Refund policy

Return Policy for Non-Working Items

At Spinit, we are dedicated to ensuring that you receive a high-quality, fully functional product. Our commitment to your satisfaction is unwavering, and we stand behind the quality of our wheelchairs. We understand that, in rare instances, an item may not function as expected. In such cases, we offer a specific return policy:

Eligibility for Return

To qualify for a return, the wheelchair must meet the following conditions:

  • Non-Working Condition: The wheelchair must be non-functional or not working as intended. If the product is damaged or not operational due to a manufacturing defect, please contact us immediately.
  • Valid Proof Required: Customers must provide valid proof of the non-working condition, such as photos, videos, or detailed descriptions of the issue.

Return Process

If you believe your wheelchair is not working as it should, please follow these steps:

  1. Contact Us: Email us at info@spinit.store to report the issue. Include your order number, a description of the problem, and any supporting photos or videos that demonstrate the issue.

  2. Engineer Assessment: Upon receiving your request and supporting proof, our engineering team will assess the problem. We will work closely with you to try to resolve the issue remotely. Full cooperation from the customer's side is required to diagnose and potentially fix the problem.

  3. Alternative Solutions: If the issue cannot be resolved with our engineering support, we may supply an alternative new unit as a replacement.

  4. Shipping the Item: Please ensure the wheelchair is returned in its original packaging, with all manuals, accessories, and parts included.

Refund Process

Upon receiving the returned wheelchair and verifying the non-working condition, we will process a full refund to your original payment method within 7 business days.

Contact Information

For any questions about returns, please reach out to us at info@spinit.store.